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> Use this file to discover available pages before exploring further.
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# 🧩 Destination Board Missing in Same Item Multiple Boards - How to Fix Workspace Permissions

🎥 **Prefer to watch instead?**
Check out the short video tutorial at the top of this article!
If you’d rather follow the steps in text, just keep scrolling 👇

${frame}[](https://embed.app.guidde.com/playbooks/fx7phTdcPDZzSfrhfqdcCC?mode=videoOnly)


## 🔍 Overview

If you're trying to add or sync an item to another board using **Same Item Multiple Boards (SIMB)** but:
* **The destination board is not showing**, or
* **You can’t find a board from another workspace**, or
* **Only some boards appear in the SIMB list**…
…then the most likely reason is:
👉 **The app was installed for only one workspace instead of all workspaces.**

When SIMB doesn’t have access to all workspaces, any board outside the originally selected workspace will **not appear**, causing issues like:
* “Board not appearing when trying to sync items”
* “Can’t see boards from other workspaces”
* “Automation can’t find my board”

## 🛠️ How to Fix It: Enable SIMB for All Workspaces
Here’s how to update your installation settings so all your boards become visible:

### 1️⃣ Go to the Apps Marketplace

Open **Apps → Marketplace**.

![](https://storage.crisp.chat/users/helpdesk/website/-/1/d/4/2/1d42aa291f344200/image_1dpk9ta.png)


### 2️⃣ Search for **Same Item Multiple Boards**

Open the SIMB app listing.

![](https://storage.crisp.chat/users/helpdesk/website/-/1/d/4/2/1d42aa291f344200/marketplace_1pye2hf.png)


### 3️⃣ Open the **App Management** Tab

Click the **App Management** tab inside the SIMB app page.


### 4️⃣ Check Your Installation Scope

Here you’ll see whether SIMB is currently enabled for:
* **One workspace** (most common cause of “board not showing”), or
* **All workspaces** (recommended)
If it shows **only one workspace**, that explains why boards from other workspaces are not appearing in SIMB.

![](https://storage.crisp.chat/users/helpdesk/website/-/1/d/4/2/1d42aa291f344200/app-access_7ucvpo.png =1000x438)


### 5️⃣ → Switch to **All Workspaces**
Update the configuration by selecting **All Workspaces** and save.
This gives SIMB permission to access (and therefore display) every board in your account.


### 6️⃣ Try Linking the Board Again
Go back to your item, automation setup, or SIMB view and search again.
Your previously missing board should now appear. 🎉
*(Screenshot suggestion: destination list now showing all boards)*

## 💡 Still Not Showing? A Few More Things to Check
If your board continues not appearing, also confirm:
* ✔️ You have access to the board
* ✔️ You’re checking from the correct board/view
* ✔️ You’re logged into the right workspace
If everything seems correct but the board still doesn’t show up, reach out to us —we’ll take a closer look.