> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://sameitemmultipleboards.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to Reinstall or Replace a Webhook Owner on a Board

If columns on your board are not syncing between boards, the issue is often related to the webhook owner. This guide explains how to quickly fix it.

## When Do You Need This?

You may need to reinstall or replace a webhook owner when:

* Columns stop syncing between connected boards
* A webhook was **disabled** or **deleted**
* The original webhook owner left the account or lost permissions
* You need to **transfer webhook ownership** to another user

Refreshing or replacing the webhook owner will restore column syncing.

## Method 1: Refresh All Webhooks (Recommended)

![](https://storage.crisp.chat/users/helpdesk/website/-/1/d/4/2/1d42aa291f344200/cleanshot-2026-02-15-at-152222_1gh6uzy.gif =1106xauto)


This method reinstalls all webhooks under your user account, restoring the sync.

1. **Open any item** on the affected board
2. Click the **Same Item Multiple Boards** tab in the item view
3. Click the **Settings icon** (gear icon) in the top-right corner of the view
4. Click **Board Settings**
5. **Select all webhooks** from the list
6. Click the **Refresh** button

All webhooks will be reinstalled under your user, and column syncing will resume.

## Method 2: Set a Webhook Owner Manually

If you prefer to assign a specific person as the webhook owner:

1. **Open any item** on the affected board
2. Click the **Same Item Multiple Boards** tab in the item view
3. Click the **Person icon** in the top-right corner of the view
4. **Select the user** you want to set as the new webhook owner

The selected user will become the owner of the board’s webhooks, and syncing will resume.

## Good to Know

* The webhook owner must have previously authorized the Same Item Multiple Boards app (i.e., completed the app’s authorization process) for syncing to work properly.
* After refreshing, allow a few moments for the sync to fully restore 
* This process does **not** affect your existing shared items or board connections 

## Still Need Help?

If need more help, contact us at support@pioneera.io or start a chat through the chat widget below