> ## Knowledge Base Index > Fetch the complete knowledge base index at: https://sameitemmultipleboards.crisp.help/sitemap.xml > Use this file to discover available pages before exploring further. > Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash). # πŸ”§ My Columns Aren’t Syncing β€” Troubleshooting Guide Are your columns not syncing between boards? Don't worry β€” this is one of the most common questions we get, and it's almost always easy to fix. Below you'll find **every known reason** why columns may fail to sync in Same Item Multiple Boards, along with step-by-step solutions for each one. --- ## At a Glance | # | Possible Cause | Quick Fix | | ---- | | 1 | App installed for one workspace only | Switch to **All Workspaces** | | 2 | Unsupported column type | Check our supported columns list | | 3 | Column names or types don't match | Align columns on both boards | | 4 | Managed column restrictions | Match allowed values on both boards | | 5 | No edit permission on destination board | Ask admin for edit access | | 6 | Webhooks disabled or broken | Reinstall SIMB webhooks | | 7 | Large batch operation | Sync in smaller batches | | 8 | Conflicting automations | Pause and test | | 9 | Board performance issues | Archive and clean up | | 10 | Unknown cause | Run the Discrepancy Report | --- ## 1. SIMB Is Installed for One Workspace Only If the app was installed for a **single workspace**, boards outside that workspace won't appear as available destinations β€” and syncing between them won't work. ### How to fix it 1. Open the **Apps Marketplace** in monday.com. 2. Search for **Same Item Multiple Boards**. 3. Open the app and go to the **App Management** tab. 4. Check the installation scope: * **All Workspaces** = fully enabled * **Specific workspace only** = restricted 5. Switch it to **All Workspaces**. This ensures SIMB can connect boards across your entire account. ${frame}[](https://demo.arcade.software/xHcFnF3YJiEFd6IziZZd?embed&embed_mobile=tab&embed_desktop=inline&show_copy_link=true) --- ## 2. Unsupported Column Type Some column types aren't supported by SIMB. If a column type isn't on our supported list, it simply won't sync β€” even if everything else is set up correctly. ### How to fix it Check our list of supported column types and make sure your columns are compatible. If you're using an unsupported type, consider switching to a supported alternative. --- ## 3. Columns Don't Match Across Boards For a column to sync, it must exist on **all connected boards** with: * The **same column name** * The **same column type** * The **same structure and settings** If a column is missing or doesn't match, SIMB will skip syncing that field. ### How to fix it Make sure all required columns exist on both the source and destination boards with identical names and types. You can use the **Column Mapping** window when adding an item to another board β€” it shows you exactly which columns match, which are mismatched, and which are missing. ![Column Mapping window showing matching, mismatched, and missing columns](https://storage.crisp.chat/users/helpdesk/website/-/1/d/4/2/1d42aa291f344200/image_bszyq3.png) For more details, see: [How to Use Column Mapping](https://sameitem.pioneera.io/en/article/how-to-use-column-mapping-in-same-item-multiple-boards-dcl9ar/) --- ## 4. Managed Columns (Column Permissions) If a column has **column-level permissions** turned on (a "managed column"), SIMB can still sync it β€” but only if the **value being synced is allowed on both boards**. For example: Board A has a managed Status column that only allows "Done" and "Stuck." Someone sets the status on Board B to "Working on it." The sync fails β€” because that label isn't permitted on Board A. ### How to fix it 1. Open both boards side by side. 2. Compare the **allowed values** on the managed column. 3. Make sure every value that could be synced **exists on both boards**. 4. Ensure label names match **exactly** β€” including spelling and capitalization. For a full guide, see: [Syncing Managed Columns (Column Permissions) Between Boards](https://sameitem.pioneera.io/en/article/syncing-managed-columns-column-permissions-between-boards-15z4yv3/) --- ## 5. No Edit Permission on the Destination Board If you don't have edit access to the destination board, or if the board has restricted permissions, updates will fail silently β€” nothing will appear to happen. ### How to fix it Ask your admin or board owner to make sure you have: * **Edit permissions** on the destination board * **Access to all connected boards** * The **correct role** for updating items --- ## 6. Webhooks Are Disabled or Broken SIMB relies on **webhooks** to detect changes and sync updates. If a webhook gets disabled, deleted, or broken, items may stop syncing. ### How to fix it Reinstall or re-enable the SIMB webhook on the affected board. You can do this from **Board Settings > Webhooks**, or use the refresh option inside the SIMB Item View. ![How to refresh webhooks on a board](https://storage.crisp.chat/users/helpdesk/website/-/1/d/4/2/1d42aa291f344200/cleanshot-2026-02-15-at-152222_1gh6uzy.gif) If webhooks keep misbehaving, reach out to our support team and we'll refresh them from our side. For step-by-step instructions, see: [How to Reinstall or Replace a Webhook Owner on a Board](https://sameitem.pioneera.io/en/article/how-to-reinstall-or-replace-a-webhook-owner-on-a-board-154d0bz/) --- ## 7. Large Batch Operations Syncing a very large number of items at once (for example, when duplicating many items in bulk) can trigger rate limits or cause partial syncing. ### How to fix it Try syncing items in **smaller batches** instead of all at once. If the issue persists, contact us and we can check the logs on our end. --- ## 8. Conflicting Automations Heavy automation activity on the same items can interfere with SIMB updates, especially if multiple automations are triggering at the same time. ### How to fix it 1. **Pause** related automations temporarily. 2. **Test** syncing again. 3. If the issue disappears, adjust your automation logic to avoid loops or overlapping triggers. --- ## 9. Board Performance Issues Very large boards, cluttered structures, or too many active automations can slow down or interrupt sync performance. ### How to fix it * **Archive** items you no longer need * **Remove** unused columns * **Reduce** overlapping automations * **Split** massive boards into smaller ones if possible --- ## 10. Use the Discrepancy Report If none of the above helps β€” or if items partially synced and stopped mid-way β€” the **Discrepancy Report** is your best diagnostic tool. It quickly highlights: * Items that didn't sync * Missing updates * Mismatched columns * Boards with missing data ### How to use it Open the **SIMB Item View** on any item, and run the Discrepancy Report. It's the fastest way to pinpoint exactly what needs attention. ![The SIMB Item View where you can access the Discrepancy Report](https://storage.crisp.chat/users/helpdesk/website/-/1/d/4/2/1d42aa291f344200/image_1o71m2h.png) --- ## Still Having Issues? If none of the above solved your problem, we're here to help! Reach out to our support team and we'll take a look at your setup.